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Terms & Conditions

MOORLAND PINE TERMS & CONDITIONS Our service is not an express service. Scotland and Wales may take slightly longer.  Generally our service is well inside 21 days.  We will try our utmost to oblige if you have particular time constraints. The service is kerbside (door to door). It is not our job to carry goods through awkward passages or up flights of stairs.  We do not expect to be asked to assemble or dismantle items.  There is only one driver on our van .  He  will need assistance with delivery for larger items.    The seller is responsible for ensuring that their goods are adequately wrapped to survive a long distance van journey.  The seller should always wrap upholstered items and mattresses before collection.  We cannot accept any responsibility for items getting dirty, marked or scratched if the vendor has made no effort to protect them. Any GLASS must be well packed, padded and protected.  Sellers must label each part of every item with the destination address.  The main piece must state the total number of pieces e.g. "wardrobe 1 part of 3".  Without labels our warehouse staff has no way of knowing how many parts your item has split into, or where it is going.  We take no responsibility for the loss of unlabelled parts such as shelves, keys, cornices, mirrors etc.  An additional delivery charge will be made if an unlabelled item is not successfully delivered. We will transport your items with care, and if we are ever responsible for any damage in transit, then we will own up to it. Insurance can be provided on items that have been properly wrapped and protected by the seller.  Our insurance is free on items with a value up to £299.  On items with a value in excess of £299 the cost of insurance is 2% plus VAT of the total value.  Goods worth over £299 have no insurance cover if the premium is not paid.  The insurance commences when the item is loaded on our van, and finishes when it is unloaded from our van at its destination.  The value of the item is deemed to be the price paid for the item. Insurance covers:  Loss, theft, fire.  In the event of damage in transit, then the insurance will cover the cost of an adequate repair, and any resulting loss of value to the item is not covered.  Damage in transit is only covered when items are adequately wrapped prior to collection. Mirrors, Marble and glass are not covered by insurance. Our Goods in Transit Insurance starts the moment the goods enter our vehicle – if goods are dropped outside the vehicle where you have asked our driver to help you – you are not covered on our insurance. When your appointment is booked you will be provided with a date for collection and a date for your delivery.  Please let us know immediately if a date is not convenient or if you have time restraints.  We can often call on you outside working hours and even Sundays (dependent on location).  We will email each party with an estimated two hour time slot prior to collection and again prior to delivery.   All details for both the delivery and the collection must be provided before an order is accepted.  We must have a name, address, postcode, email address and a phone numbers (land and mobile).  Our task is made much more difficult without the full details and this will only increase the delivery time. All deliveries and collections must be paid in advance by any of the accepted methods.  We do not offer credit facilities. Some trade customers have 7 days credit – full details on request. Proof of ownership of whatever we carry must be shown on demand. We will not carry hazardous substances, fireworks, explosive materials or any illegal substance.  You own the goods while in our possession. Your own insurance is required if goods are over £300 in value. We are not insured to enter your home – this is the reason we only deliver kerbside. We allow a waiting time of 15 mins at loading and unloading point – our drivers time is charged at £5.00 per 15mins after that. We give a guide to your consignment / collection arrival time – this is a guide only and not our guarantee.  We have no control over weather, road conditions, delays, diversions etc. It is your responsibility to ensure there is plenty of access.  It is our responsibility to ensure our staff and vehicles are safe at all times.  If there is an access problem that we were not aware of, we will cancel the delivery and charge you a re-delivery fee. We will not stop on a red route, Bus Lanes, Yellow Lines or anywhere illegal or which is a potential hazard to other road users or pedestrians – please make alternative arrangements. This list is not exhaustive and will be added to.